Our customer service and sales team are now aligned on a single system. With SMBHD we have greater insight into our organization and we are able to provide better customer service than we were able to in the past.
We have a partner that understands the ever changing landscape of not only the industry but also the role technology plays in it. We are both game planning for the problems we face today, but also keeping an eye on having solutions to tomorrow’s challenges. Couple the understanding of our technology, our needs with implementation, and support teams that make the transitions less painful & the maintenance easier on the entire team, you have a top notch team through the entire process.
With SMBHD and a robust cloud-based solution, our organization has been able to provide better, more efficient service for our customers. In addition to better customer service we have been able to realize a 75% annual cost savings on our data systems.
With SMBHD and Salesforce we have built a central system that allows our organization to better support our members and franchise owners. We now have better insight and visibility into almost every aspect of our business that we never had before.
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